Ace the 2025 CAMT Challenge – Fix, Flourish, and Fly High!

The first step in addressing a tenant's maintenance request is to evaluate the urgency of the issue. This assessment is critical because it helps determine how quickly the request needs to be addressed and ensures that urgent problems—such as safety hazards or essential service failures—are prioritized effectively.

By evaluating the urgency, maintenance personnel can organize their workload based on the severity of the issues reported. For instance, a leaky pipe causing water damage would require immediate attention, whereas a request for a minor cosmetic repair could be scheduled for a later time. This approach not only enhances tenant satisfaction by addressing the most pressing needs swiftly but also helps in managing time and resources efficiently within the maintenance team.

While writing down the request, delegating tasks, or fixing the issue immediately are important aspects of the maintenance process, understanding the priority of the request provides the foundation for an effective response.